سياسة الاستبدال والاسترجاع

The replacement and return policy: The process of sale and your purchase and use of the products available on this site are subject to the terms and conditions of use and service. The store may choose to accept, reject, or cancel your order in some cases, for example, if the product you wish to purchase is unavailable, defective, or if the product was priced incorrectly, or if it turns out that the order is fraudulent. The site will refund what you paid for orders that are not accepted or canceled. All content on the site, including writings, designs, graphics, logos, icons, images, interfaces, symbols, software, and trademarks, are the exclusive property of the store and are protected by copyright laws. Goods replacement and return policy: 1- Products are to be returned or exchanged within no more than 3 days from the date of receipt. 2- The customer bears the shipping costs for return (30 SAR) and for exchange (50 SAR). Also, the delivery fees paid are non-refundable (Sims 30 SAR, Aramex 35 SAR, courier 40 SAR). 3- Orders from outside Saudi Arabia are not eligible for return or exchange. 4- The refund will be processed within 7 - 24 working days from the date we receive the returned order, except for installment orders, which are refunded via Tabi and Tamara. 5- The order cannot be canceled once it has been shipped. 6- Delivery fees are non-refundable if canceled after shipping. 7- In case of exchange, the shipping cost for return and for delivering the replacement order is on the customer and is 50 SAR. 8- If there is a defect or manufacturing error in the product, it will be returned after reporting it. 9- The customer can only make two exchanges per order. 10- Returned shipments must be delivered to the shipping company within no more than 48 hours after issuing the return waybill to avoid cancellation of the return. Regarding cases where products are not returned: 1- When the return request is made after the specified time, which is 3 days from the date of receipt. 2- When the product has been used, damaged, or is not in the same condition as when received, or if the security sticker has been removed. 3- Consumed products that have been used. 4- Products that have been tampered with or serial numbers removed. 5- Products without price tags, labels, original packaging, or missing accessories. 6- Once the exchange process is completed and the customer receives the replacement product, it cannot be returned under any circumstances. 7- If the customer delays delivering the returned shipment to the shipping company for more than 48 hours after issuing the return waybill. How can I recover my money if I receive an item that is not in the correct shape or is damaged? When you receive the item in a damaged condition or different from what was selected on the website, you can return the item to us in the same condition as received and in its original packaging within 3 days from the date of receipt. Once we receive the item, we will inspect it, and if a defect or damage is found, we will immediately start the process of refunding your money, whether it is the amount paid for the item or the shipping and delivery fees paid.